Overview

This course focuses on equipping participants with essential skills and techniques for effectively managing conflicts and de-escalating tense situations. Participants will learn about the psychology of conflict, the impact of emotions on communication, and practical strategies to defuse difficult interactions. Through interactive activities, case studies, and role-playing exercises, attendees will gain the confidence to handle challenging situations while maintaining professionalism and fostering positive relationships.

OBJECTIVES

  • Understand Conflict Dynamics
  • Analyze the underlying causes of conflict and recognize the psychological factors at play.
  • Learn specific strategies for de-escalating conflicts, including empathy, validation, and appropriate verbal and non-verbal ques.
  • Enhance problem-solving abilities to address concerns effectively and find mutually acceptable solutions.
  • Participate in simulated scenarios to practice de-escalation techniques and receive constructive feedback to improve performance.
  • Foster personal resilience and stress management strategies to maintain composure in high-pressure situations.
Course fee: N350,000
  • Delivery Method: Onsite
  • Dates : Lagos 13th -15th August,2026
  • Dates : Port-Harcourt 17th-19th August,2026
  • Venue: Lagos and Port-Harcourt
TRAINING METHODOLOGY
  • A highly interactive class, where all delegates will be encouraged to engage and participate, share and gain from each other’s knowledge and experience.
DELIVERY METHOD
  • Classroom and Online simultaneously via custom and interactive portal
Apply For This Course
This course will highlight:
  • The power of an integrated approach to risk management and internal control
  • A proven approach to grab management’s attention regarding risk and control
  • A simple method to reduce unnecessary controls
  • How to develop an effective fraud prevention strategy

How to Apply?

  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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